3 Month Spill & Stain Guarantee

Spilled coffee? Pet mess? We’ll return and clean it — completely FREE — within 3 months of your valet (T&C Applies)*.

Dustrix Residential Cleaning 3-Month Warranty and Guarantee Terms

At Dustrix, we are dedicated to providing exceptional residential cleaning services with lasting results. To ensure your peace of mind, all qualifying Dustrix residential cleaning appointments come with a 3-month accidental spill and stain warranty at no extra cost.

By booking a qualifying residential cleaning service with Dustrix, you agree to the following warranty terms and conditions.

1. 3-Month Accidental Spill and Stain Guarantee

Dustrix offers a free return visit to address accidental spills or stains occurring within 90 days (3 calendar months) from your original residential cleaning appointment. This guarantee reflects our commitment to high-quality cleaning and customer satisfaction.

2. What Is Covered by the Guarantee

This warranty covers one incident per household per cleaning service involving accidental, localized stains or spills on areas previously cleaned by Dustrix. Covered incidents include:

• Food and drink spills (coffee, juice, sauces)
  
  

• Pet accidents (muddy paws, light messes)
  
  

• Child-related spills (snack crumbs, sticky handprints)
  
  

• Cosmetic soiling on carpets, upholstery, or hard surfaces
  
  

3. What Is Not Covered by the Guarantee

The warranty does not cover:

• General dirt buildup or neglect
  
  

• Recurring or repeated messes in the same spot
  
  

• Permanent stains (ink, bleach, dye, paint, chemical spills)
  
  

• Smoke damage, odor removal, mold, or biohazard cleaning
  
  

• Structural or water damage under floors or upholstery
  
  

• Areas not cleaned by Dustrix during the original service
  
  

• Surfaces treated by other providers or unapproved products
  
  

4. Eligibility Criteria for Warranty Claims

To qualify for this 3-month warranty, the following conditions must be met:

• The original service was a residential cleaning appointment by Dustrix
  
  

• The affected area was cleaned during the initial service
  
  

• The incident was accidental and not due to misuse, neglect, or poor maintenance
  
  

• Notification to Dustrix is made within 90 days of the original cleaning date
  
  

• The property remains under the same ownership or tenancy
  
  

• The area is accessible and safe for re-cleaning
  
  

5. How to Claim Your Free Re-cleaning Service

If you need to use the warranty, follow these steps:

• Contact Dustrix by email at hellodustrix@gmail.com or phone 0161 296 8836
  
  

• Provide your full name, service address, and original cleaning date
  
  

• Describe the issue and attach a clear photo of the affected area
  
  

• Claims are reviewed within 2 working days
  
  

• If approved, a free re-clean will be scheduled within 7–10 working days, based on availability
  
  

6. Limitations and Company Rights

• This warranty covers re-cleaning only and does not replace a full cleaning service
  
  

• Dustrix reserves the right to decline claims that do not meet eligibility requirements
  
  

• The warranty does not extend the original cleaning service period or cover unrelated issues
  
  

• Dustrix may update or cancel this warranty policy at any time; however, existing bookings will remain covered under the terms at the time of booking
  
  

7. Liability Statement

This warranty applies solely to re-cleaning the affected areas. Dustrix is not liable for:

• Permanent or irreversible stains
  
  

• Costs related to item replacement or structural repairs
  
  

• Any financial loss, inconvenience, or disruption caused by the incident
  
  

For reliable residential cleaning with a trusted 3-month warranty, choose Dustrix. Contact us today for more information or to book your service.

Contact Us

For all warranty-related queries or to submit a claim:

Dustrix. Cleaning Services
Phone:  0161 296 8836
Email:  hellodustrix@gmail.com
Online form: www.dustrix.co.uk