FAQs

Got Questions? Dustrix. Cleaning Services Is Here to Help!

Whether you want to know more about our eco-friendly cleaning products, how to book a service, or why our cleaning meets 5-star hotel quality standards, we’re ready to answer your questions.

Have a specific cleaning need or a fun request? Send us a message anytime! Our team aims to respond quickly—usually when we’re not busy making homes and offices spotless.

Contact Dustrix. today for expert cleaning advice and personalized service in Greater Manchester.

Dustrix. Cleaning Services FAQ – Your Questions Answered

Welcome to the Dustrix. Cleaning Services FAQ, your go-to resource for answers about our professional residential and commercial cleaning services in Greater Manchester. Whether you want information on our eco-friendly cleaning products, booking process, pricing, or specialized cleaning options, you’ll find it all here.

1. What Cleaning Services Does Dustrix. Offer?

Dustrix. offers a comprehensive range of cleaning services including residential cleaning, commercial cleaning, deep cleaning, move-in/move-out cleaning, and Airbnb cleaning. We also specialize in carpet shampooing and window cleaning services.

2. How Can I Book a Cleaning Service?

Booking is easy. You can schedule your cleaning online through our website, call us at 0161 296 8836, email us at hellodustrix@gmail.com, or send a WhatsApp message to 0161 296 8836.

3. Are Dustrix. Cleaning Products Eco-Friendly?

Yes, we use only safe, eco-friendly cleaning products that protect your home, workplace, pets, children, and the environment.

4. Is Dustrix. Licensed and Insured?

Absolutely. Dustrix. is fully licensed and insured. All our cleaning professionals undergo thorough background checks for your peace of mind.

5. Do I Need to Be Home During Cleaning?

No. Many clients provide access instructions or keys. We respect your privacy and guarantee the security of your property while cleaning.

6. What Areas Do You Serve?

Dustrix. proudly serves Greater Manchester, including Manchester, Salford, Stockport, and surrounding areas.

7. What Is Your Cancellation or Rescheduling Policy?

Please provide at least 24 hours’ notice to cancel or reschedule appointments to avoid any fees. Contact us promptly if your plans change.

8. How Much Do Your Cleaning Services Cost?

Pricing varies depending on property size, type of cleaning, and specific needs. Contact us for a free, personalized quote tailored to your requirements.

9. Can I Customize My Cleaning Service?

Yes. Dustrix. offers fully customizable cleaning packages—from quick tidying to detailed deep cleans—designed to fit your specific needs.

10. What If I’m Not Satisfied With the Cleaning Service?

Customer satisfaction is our top priority. If you are unhappy with any part of the cleaning, contact us within 24 hours, and we will address the issue promptly at no extra cost.

11. How Long Does a Typical Cleaning Appointment Take?

Cleaning duration depends on service type and property size. Residential cleans usually last 2-4 hours. Commercial and deep cleaning may take longer. Estimates are provided during booking.

12. Do Cleaners Bring Their Own Supplies and Equipment?

Yes. Our professional cleaning team arrives fully equipped with all necessary supplies and eco-friendly products unless otherwise requested.

13. Are Your Cleaners Professionally Trained?

Yes. All Dustrix. cleaners complete extensive training to ensure consistently high cleaning standards.

14. Do You Offer Post-Construction or Renovation Cleaning?

Yes. We specialize in post-construction cleaning, removing dust, debris, and residues after renovations.

15. How Do I Prepare for a Cleaning Appointment?

No special preparation is needed. Please secure valuables and provide access instructions. We will handle the rest.

16. What Payment Methods Do You Accept?

We accept online payments, cash, and bank transfers. Payment details are shared during booking.

17. Do You Clean Homes With Pets?

Yes. We use non-toxic, pet-safe products and pay special attention to pet hair, odors, and stains.

18. Can You Remove Pet Odors and Stains?

Absolutely. Our team uses specialized, eco-friendly techniques to effectively eliminate pet odors and stains.

19. How Do You Manage Pet Allergies During Cleaning?

We reduce allergens by using HEPA-filter vacuums and hypoallergenic cleaning products. Please inform us about any allergies for customized service.

20. Should Pets Be Secured During Cleaning?

For safety and efficiency, we recommend pets be secured or placed in a safe area while we clean. Our team is experienced working around pets.

21. Can You Clean Very Dirty or Neglected Homes?

Yes. Dustrix. offers specialized deep cleaning services for homes needing extra care due to neglect, hoarding, or heavy dirt build-up.

22. How Is Pricing Determined for Deep or Hoarder Home Cleaning?

Pricing depends on the home’s condition and size. We provide free consultations and personalized quotes for transparency.

23. What Additional Cleaning Services or Add-Ons Do You Provide?

We offer various add-ons, including:

• Carpet shampooing and deep cleaning
  
  

• Interior and exterior window washing
  
  

• Appliance cleaning (ovens, refrigerators, microwaves)
  
  

• Upholstery and furniture cleaning
  
  

• Refrigerator and pantry cleaning
  
  

• Post-construction clean-up
  
  

• Organization and decluttering assistance (on request)
  
  

24. Can I Request Specific Add-Ons With My Cleaning?

Yes, you can customize your cleaning package with add-ons during booking or when our team arrives.

25. Are Add-On Services Charged Separately?

Yes. Add-ons are priced separately and quoted upfront to maintain clear, honest pricing with no hidden fees.

For more questions or to book your next cleaning, contact Dustrix. Cleaning Services today — your trusted professional cleaners serving Greater Manchester and surrounding areas.